Our services · FigCit Consulting
Building systems that work for people
We help organisations understand people’s needs and design more responsive services, programmes and environments.
FigCit Consulting
From identifying problems to making meaningful changes
FigCit Consulting works with employers, schools, colleges, universities, health and care services, councils and funders to identify barriers, improve accessibility and develop approaches that reflect the needs and experiences of the people they serve, including people with mental health challenges and neurodivergent people. We bring together lived experience, research, systems thinking and practical design, and we help organisations move from identifying problems to making meaningful changes.
Our services
Capacity Fit Audits
Accessibility and reasonable-adjustment audits built on our Capacity Adaptive Adjustment Model (CAAM). They show when and where your demands, timing and spaces don’t fit people, how quickly you adapt, and what misfit is costing you. You get a Capacity Fit Score, a demand–capacity map and a costed action plan linked to the Equality Act 2010, with quarterly monitoring.
Adaptive-environment assessments
A focused review of a building, service or digital space: noise, light, layout, quiet space, signage and digital access, with practical changes.
FITS workforce and professional training
Awareness (half day), Practitioner (two days) and Licensed Capacity Fit Consultant training for managers, HR teams, educators and support staff.
Health and social prescribing programme and service design
Co-designed pathways, community support and link-worker models for NHS bodies, councils and voluntary sector partners.
Youth programme design, implementation and evaluation
Programmes that help young people into learning, training and work, and evidence of what works.
Implementation research and service evaluation
How and why a programme or service works in practice, carried out with our research partner CESNE and university partners.
Policy analysis and development
Reasonable-adjustment, accessibility and service-integration policy for public bodies, employers and sector bodies.
Needs and Fit Analysis for your staff or students
Individual analyses for people who opt in during or after an audit, delivered through the FigCit Hub, with a personal adjustment plan and optional follow-up. Buy the Capacity Fit Audit and Needs and Fit Analyses together as an annual subscription.
Research-informed service improvement
Turning audit, evaluation and research findings into a clear implementation plan, with follow-up to check what changed.
How we work with you
- 1A free discovery call
- 2A scoped proposal
- 3Your Capacity Fit Audit
- 4Report and FITS training
- 5An app pilot
- 6Ongoing monitoring
Organisation prices exclude VAT and depend on size.
Research, evaluation and policy
How we measure what changes
We measure the difference our work makes and share what we learn, so organisations and government can make better decisions about support and participation for young people and adults.
What we measure and offer
What we measure
- How people feel day to day
- Rest and recharge after support
- Staying in or returning to education, training and work
- Steady income
- Healthy relationships
- Lifestyle, habits and mental clarity
- Adjustments in place
- Whether people feel understood
What we offer
- Evaluation of our services and of partners’ programmes.
- Studies designed with universities and people with lived experience, and with other research partners.
- Evidence briefings and consultation responses for councils, the NHS and government departments. Our first briefing is planned for 2028.
Our research is ethical, accessible and anonymous by default. We never ask anyone for a diagnosis.